Refund policy
Refund Policy
No Returns / All Sales Final
We do not accept returns or offer refunds for change of mind, incorrect selections, or general preferences. All sales are final.
Damaged, Defective, or Incorrect Items (Full Refund)
Your satisfaction is important to us. Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, we will issue a full refund.
How to request a replacement/refund:
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Contact us immediately at support@varexhq.com within [14] days of receiving your package.
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Include your order number, a clear description of the issue, and photo/video proof of the damaged or defective item.
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Once verified and approved, we will process a full refund back to your original payment method within 10 business days.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, EU consumer laws grant you the right to cancel or return your order within 14 days of receipt for any reason.
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To be eligible, the item must be unworn/unused, with tags, and in its original packaging along with proof of purchase.
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To initiate an EU return, contact us at support@varexhq.com.
Refund Processing
If your refund is approved (due to a defective item or valid EU cancellation), it will be automatically issued to your original payment method. Please allow up to 10 business days for the funds to reflect in your account depending on your bank or card issuer.
If more than 15 business days have passed since your refund was approved and you haven't received it, please reach out to us at support@varexhq.com.