FAQ

Ordering

How do I know my size will fit?

Most of our rings and bracelets are adjustable or resizable to fit a wide range of sizes. Check each product's description for exact sizing, or see our Ring Size Guide.

Can I change or cancel my order?

Yes — email support@varexhq.com within 24 hours of ordering and we'll update or cancel it before it ships.

Shipping

How long does shipping take?

Orders are processed within 1–3 business days and typically arrive within 7–14 business days, depending on your location. Full details are in our Shipping Policy.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs are calculated at checkout.

How do I track my order?

You'll receive a tracking link by email as soon as your order ships.

Products & Materials

Will my jewelry tarnish or turn my skin green?

Our pieces use tarnish-resistant stainless steel, 925 sterling silver, and nickel-free platings designed for everyday wear. For longest life, avoid contact with water, perfume, and lotion, and store pieces separately in a dry place.

Are your products hypoallergenic?

Most of our jewelry is nickel-free and suitable for sensitive skin. If you have specific allergies, check the material listed on the product page or contact us before ordering.

Returns & Refunds

What is your return policy?

Due to the personal nature of jewelry, all sales are final except in cases of damaged, defective, or incorrect items. See our full Refund Policy for details.